Creating an internal business change team


A director in a large service provider had experience of successful business change in a previous organisation but realised that none of the available internal resources had the relevant skills or experience.

She therefore hired a consultant to define a suitable business change plan and approach for the transformation programme, and to assess the suitability of the in-house staff. Within six months, a small business change team made up of permanent staff was operating successfully, with the consultant providing occasional support when required.

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